1. The principle
AATMIC readings are personalised digital products, generated uniquely from your birth details. Because each reading is created for you alone, a reading that has been successfully generated and delivered is not refundable simply because you changed your mind about it.
That has always been our position, and it is unchanged. What follows sets out the situations where it does not apply — because a payment did not complete, because you were charged twice, or because we failed to deliver what you paid for. Those are treated quite differently, and you should never be out of pocket for them.
2. A payment that did not complete
An entitlement is created only when our server verifies your payment with the payment processor. A success screen in your browser is not what grants it, and an unverified or failed payment does not leave you owing anything or holding a reading you must pay for again.
If money left your account but nothing appears in My AATMIC, please do not pay again — a second payment creates a second order, not a faster reading. Payment state is reconciled on our side; contact us with the email address you used and roughly when it happened, and we will trace it.
3. A duplicate charge
If you were charged more than once for the same reading, write to us. We reconcile the payments against the orders and refund the duplicate. You do not need to prove anything beyond the email address used at checkout and the approximate time of the purchase.
4. Paid, but your reading did not arrive
If preparation fails, the reading is marked as needing attention rather than silently disappearing, and your entitlement is preserved. Most of the time this resolves itself and the reading appears in My AATMIC.
If an email did not arrive, your reading is still in My AATMIC — check your spam or promotions folder, and use secure access recovery from there. If it is still missing, contact us: we will recover or re-send it. And if for any reason we cannot deliver your reading at all, we will refund your payment in full. That commitment is unchanged from our first refund policy.
5. Wrong birth details
If you entered incorrect birth details — a wrong date, time, place or spelling — we will regenerate your reading free of charge. Write to us with the email address you used at checkout and the corrected details. You never pay twice for the same reading because of a correction.
Correcting a profile creates a new version of it; the reading you already hold stays based on the details it was calculated from, because that is what makes it verifiable. A regenerated reading is produced from the corrected version.
6. How refunds are made
Refunds are issued back to the original payment method through our payment processor, in full or in part depending on the case. Refund records are append-only on our side: a refund is recorded against the payment it belongs to, and the order's status reflects whether it was refunded fully or partly. A partial refund is reviewed by a person rather than applied automatically.
How long the money takes to appear depends on your bank and the payment processor, and we do not control that. We will not quote a processing time we cannot stand behind. We will tell you when the refund has been issued from our side.
7. What happens to credits
If an order is refunded in full, any unused upgrade or Ask credit it generated is voided, and any entitlement it granted that has not been fulfilled is revoked. This is automatic and is part of what makes a full refund a genuine unwinding of the purchase.
Credits are not cash. They cannot be transferred, withdrawn or exchanged for money, and a voided credit is not refunded separately because nothing was paid for it separately.
8. What we keep
A refund ends your entitlement; it does not erase history. Payment records, order records and the record that a reading was generated are retained, because they are the evidence of what happened and we have legal and accounting obligations around them. We will not claim to delete them. Requests about your personal data are covered in the privacy policy.
9. Contact
For anything refund-related, write to verkzo.official@gmail.com with the email address you used at checkout and roughly when the purchase happened. That is enough for us to find the order. Please never send your password, your card details or a one-time access link. We aim to respond to support requests within 2 business days — an aim, not a guarantee.
This policy may be updated as the service develops. It is not legal advice.
Questions? Write to verkzo.official@gmail.com